Parent Dispute Resolution System
a PDF version of this Guide
Parent Dispute Resolution System
Milwaukee Public Schools
wants to help parents and families find solutions when there is a
problem or disagreement about special education. We call this process
"Dispute Resolution". By working in partnership with your child's
school, parents and school staff can quickly find solutions. All MPS
personnel working on your complaint are required to keep the
Milwaukee Public Schools wants
you to contact the Parent Dispute Resolution System if you have
questions or comments concerning this service. You can click on the
PDRS email link to send PDRS your question or comment. The staff will
respond quickly to your question and provide you with assistance. You
may also call the phone number below and one of the PDRS staff will
speak to you directly or return your call as quickly as possible.
A brochure in either English
this process is available from your child’s school or from the Parent
Information Center or from this area of MPS Parent information online.
Should I Start My Complaint?
||Contact the school Principal. You
make a verbal or written complaint. The school will log the complaint
and give you a copy for your records.
||An attempt will be made to
complaint within five days. If the Principal cannot resolve the
complaint within five days, a request for assistance will be made to
the Special Education Leadership Liaison.
If I Am Not Comfortable Taking My
Complaint To The School?
||You can always visit or call the
Information Center at 475-8467 or visit the Parent Information Center
at MPS Central Services, Room 138, 5225 West Vliet Street. Staff will
talk with you about your complaint. They can help you file your
complaint right then if you want them to. They may also help you
contact the Special Education Leadership Liason for your school.
||The Parent Information Center can
your complaint on the PDRS. Once your complaint is entered into the
PDRS, it will be sent immediately to the Principal at your school. If
the Parent Information Center staff person refers you to someone else,
they will write down who it was given to and how to contact them.
Will The Special Education
Leadership Liaison Do?
||The Special Education Leadership
has no more than five school days to either fix the problem or explain
to you why the complaint is without merit or basis.
||You will be informed about the
resolution of the problem or why there appears to be no basis to your
complaint. You will receive a written determination, if there seems to
be no basis.
Other Resources Are Available To
Help Me Resolve My Dispute?
the Parent Information
||Staff from this office will be
to help you follow-up on your complaint. Assistance is also available
from this office to help you prepare for and attend IEP team meetings.
|What If I Am Not Satisfied with
Resolution of My Complaint by the School or by the Special Education
||You can contact the Special
Ombudsman: Lynne Sobczak. Call 475-8284
||The Special Education Ombudsman
authorized by the Board to have all necessary authority to ensure that
the District is diligently fulfilling the Board's obligation to provide
FAPE and meeting the Board's goal of providing the best services
feasible as are consistent with its mission
| What Are
new process for special education. It is in addition to all the other
options you have as a parent. Your IEP team can advise you about all of
the following procedural safeguard options.
||The opportunity to receive the
assistance of an Advocate to help you understand your rights and to
help you express your point of view. A list of current advocacy
resources is available from your child's school.
||The right to file an official
complaint with the Wisconsin Department of Public Instruction. An IDEA
complaint must be in writing and sent to: DPI, Special Education Team
P.O. Box 7841 Madison, WI 53707-7841 (800) 441-4563
||The right to use the Wisconsin Special Education Mediation System. Mediation is a voluntary process that allows
and the school to informally work out differences that they have about
a child's special education needs with the help of a neutral third
person, a mediator. Call (414) 288-1425
|Due Process Hearing
||The right to use a legal process
a hearing officer evaluate the situation. You can find out about filing
due process by calling one of the advocacy groups listed on a brochure
available from your school or calling or writing to DPI at: DPI,
Special Education Team
P.O. Box 7841 Madison, WI 53707-7841 (800)
|Independent Educational Evaluation
||The right to get a second opinion
don't agree with the evaluation conducted by your child's school. To
learn more about how to request this, talk to your child's IEP team.